In partnership with

  • Country


  • Category

    Patient Experience

  • Type of innovation



University Hospitals (UH) is a large academic medical center (AMC) based in Cleveland, Ohio. It is one of the largest employers in the state of Ohio. Sodexo provides nutrition services to UH’s acute care hospitals. Together, these two institutions adopted the Experiencia platform in July 2015 to bring a smarter, more efficient approach to their patient experience strategy, which is soon to be integrated with the digital medical record.

Watch below this video case study first step, named Patient Experience: Why and how.

Your video case study also includes

  • 1

    Get inspired

    • Patient Experience: Why and how?

    • A patient's experience

    • Success keys

  • 2

    Learn more

    • Download this case study's overview

    • A team's work

    • An app to improve Patient Experience

    • The caregiver perspective

Meet your expert guides

Dr Daniel Simon

Dr. Daniel I. Simon holds the position of President of Academic and External Affairs and Chief Scientific Officer of the University Hospitals Health System (UH). He is also a highly regarded professor of medicine and holds the title of Associate Dean for Academic Affairs at the Case Western Reserve University School of Medicine.

They will also guide you

Alice McCoy


Anne Leach MS, RDN, LD

Director of Clinical & Community Nutrition Sodexo

Cindy Stec RN, BSN, MBA

Patient Experience Manager UH St John

Jen Lorenz DNP, MHA, MA, RN

Endowed Chief Patient Experience The Fred C. Rothstein, M.D.

Marvin Freeman, BHM

Patient Services Manager 2

Mary Beth Rodal, RN, BSN

Patient Experience Manager UH Elyria

Matrice Perry, RN, BSN

Patient Experience Manager UH Lake Hsp

Renee DelFraino, RDN, LD

Patient Experience Manager, Sodexo

Sarah Watson

Food Services Operations Manager, UH

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